Refund policy

Return Policy - Pure Performance LA

At Pure Performance LA, we are committed to your satisfaction with our products. If you are not completely happy with your purchase, please review our return policy to ensure a smooth and efficient return process.

1. Eligibility:

• Returns are accepted for products purchased directly from Pure Performance LA. If you bought our products through a third-party retailer or distributor, please follow their return policy.

2. Time Frame:

• You may request a return within 14 days from the date of purchase.

3. Condition of Returned Items:

• Returned items must be unused, in their original packaging, and in the same condition as when received. Please ensure all parts, accessories, and documentation are included.
• Wheels - We can only accept returns for In-stock wheels. Any custom made to order wheels cannot be returned or canceled under any circumstance. 
• In-stock products are subject to 25% re-stocking fee.
• Fitment - If wheels do not fit we will be responsible for shipping cost. 

4. How to Request a Return:

• Contact our customer support team via [info@pureperformancela.com] to initiate your return. Please provide your order number, the reason for the return, and any relevant details.

5. Return Authorization:

• Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions for shipping the item back to us.

6. Return Shipping:

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe arrival of the returned item.

7. Refunds:

• Upon receiving the returned item and inspecting its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.

8. Restocking Fee:

• A restocking fee may apply for certain returns. This fee will be communicated to you during the return authorization process.

9. Exchanges:

• If you wish to exchange an item, please follow the return process, and once the returned item is received and inspected, we will assist you in placing a new order for the replacement product.

10. Damaged or Defective Products: - In the rare event that your product arrives damaged or defective, please contact our customer support team immediately. We will work to provide a prompt resolution, which may include a replacement or partial refund.

11. Special Considerations: - Some items, such as custom orders or personalized products, may not be eligible for returns. These cases will be handled on an individual basis.

12. Contact Information: - For any return-related inquiries or to initiate a return, please contact us at [info@pureperformancela.com].

Pure Performance LA reserves the right to modify or update this return policy as needed. We recommend reviewing this policy before making a purchase to ensure you are aware of any updates or changes.

Thank you for choosing Pure Performance LA. We appreciate your business and strive to provide you with exceptional products and service.